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FREQUENTLY ASKED QUESTIONS

Please read our FAQs before sending us a message.

See all FAQs here.

How long does shipping take?
Shipping time varies by location. Most of our customers received their items in 7-15 business days.All estimated delivery times are derived from real world data collected from past orders. They are approximate times for reference only.
Location*Estimated Shipping Time
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Mexico, Central America, South America15-30 Business days
Others15-45 Business days
*This doesn’t include our 2-7 business days processing time.We do not operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially for best selling items! Your patience is appreciated.
How do you ship packages?
  • Packages from our China warehouse will be shipped by ePacket or EMS depending on the weight and size of the product.
  • Packages from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information, but sometimes due to free shipping tracking is not available.
My tracking says ''Status Not Available''
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. Please check again after a few days.
I ordered more than one product, but only received one. Where is the rest of my order?
Products may ship from various facilities and therefore may arrive at different times. Also, certain products are considered separate orders and will be shipped separately.

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