Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing their item(s), if you have other questions, please contact us here.

Shipping

We offer FREE Worldwide Shipping Services.

FREE Shipping Worldwide. No minimum order required.

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier’s website. Click Here to track your package.

  • All items are subject to a handling period before they are dispatched.
  • 99% of orders leave the warehouse within 2-7 business days of payment due to the high demand of our products.
  • We will notify you by email when your items have been shipped.

Some items are shipped out from our fulfillment center located overseas, therefore, Couriers will have available the tracking information within 2-5 business days after order has been shipped.

Estimated 7-31 business days delivery time is based on major cities and non-festive period. Please allow up to 45 business days for delivery.*

We offer worldwide shipping, therefore some of our items are located in our Fulfillment Center located overseas.

In order for us to get the items to you as fast as possible some items may be shipped in separate packages.

Please Click Here to contact our Customer Service Team.

Registration

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click Here to register.

You can Click Here to register.

  • You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
  • You can browse, shop and, if necessary, complete your order at a later time. We’ll keep track of the items you’ve already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

Please Click Here to reset your password.

As soon as you Sign In to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

We will offer this function in the future.

Please Click Here to contact our Customer Service Team.

Ordering

Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. Click Here to shop.

Shopping on our site is safe and secure. Please Click Here to view the full details on how we protect your privacy and personal information.

We accept the following forms of payment:

  • Visa
  • Master Card
  • Discover
  • American Express
  • PayPal

Unfortunately we do not restock most of our items. You may Contact Us to check availability. Our Customer Service Team will need an item number/product code to confirm availability.

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

Please Click Here to contact our Customer Service Team.

Return & Refund

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us immediately (within one week) at WWLovers.Store with details/photos of the product and the defect.

We will fully examine the photos and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Click Here for our Refund Policy.

50% of the item cost, PLUS a flat rate of $4.95 for the shipping is charged on the following circumstances:

  • The buyer mistakenly ordered a wrong size, color, item.
  • Tracking shows delivered, but did not receive.
  • Incorrect address was indicated on the order.

Please Click Here to contact our Customer Service Team.

Order Status

  • The WWLovers was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.
  • If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
  • If you still need assistance please contact us by email through the Contact Us link.
  • You may view the status of your order by logging into your WWLovers account and clicking on My Orders.
  • Click on Track Your Order at the top or footer of the page. Make sure to have the order # and email address available.
  • Confirmations are sent via email within 24-72 hrs when your shipment has been processed, based on the valid email address provided to us.
  • If you did not receive any confirmation emails, please check your email spam filter.
    • Select WWLovers.Store as a trusted website domain in your spam filter.
    • To avoid any duplicate orders, please go to My Account to verify your order has been placed before resubmitting your order.
  • Please allow 24 to 72 hours for your order status to change.

Please Click Here to contact our Customer Service Team.

Load More

4 GREAT REASONS TO BUY FROM US

SECURE CHECKOUT

We use encrypted SSL security to ensure that your credit card information is 100% protected.